Tide Bag Packaging Replacement and Recall Program
We’re sorry you experienced an issue with our bag packaging. The quality of our products and packaging is important to us to ensure you have the best experience possible. Below please find details on what to do with your product and how to receive a replacement.
What do I do
A limited number of Tide Pods bags packaging may be difficult to close given a manufacturing issue. Since these packages did not meet our high standards, we have decided to offer replacement packaging as well as a prepaid debit card for the value of your purchase price. First, since it is not possible to close the product, we recommend transferring the product to a Tide PODS or Gain Flings tub with a Child Resistant Closure. If you do not have a Child Resistant Container, you may request one from our Consumer Care Team. Please store the product up, closed and safe – away from children. Then, for your inconvenience and because the quality of our product is important to us, our team will provide you with a prepaid debit card for the value of your purchase price as well as a replacement bag and cabinet latch to keep your laundry products secure.
You can receive these by completing this form, and submitting the product barcode and a photo of the product lot code to validate your product is part of the specific lot codes impacted.
Where do I find the product lot code?
You will need to submit a product lot code to validate if you have a bag that is impacted. The product lot code can be found on the bottom of the bag or on the outside of the cardboard box if you purchased at a club or wholesale store. You will also need to provide the UPC number of your product which can be found on barcode on the back of the bag or on the outside of the cardboard box if you purchased at a club or wholesale store.
Are other Tide products impacted?
No. Only bag packaging of specific lot codes of Tide Laundry Detergent Pacs are impacted.There is not an issue with the quality of the product inside the package. You can continue to use all other packages.
For more questions or if you are having trouble completing the form, contact the Consumer Care team at 1-833-347-5764 from Monday – Friday from 9:00AM –6:00PM EST, Saturday 9:00AM – 5:30PM EST for help.
