Tide Free and Gentle Liquid Laundry Detergent

We're really sorry to hear you had this experience with our Tide Free and Gentle Liquid Laundry Detergent, Gisselle. It must upsetting that the liquid caused such effect on your baby's health. We appreciate your providing this feedback, but this is definitely not the type of experience we want you to go through. Please know, safety is our top priority, all our products are thoroughly evaluated to be safe when used as directed, so this is not what we would expect. Please feel free to contact us at (800) 879-8433 so we can learn more about this situation and take care of you for this inconvenience. Your satisfaction is highly important for us at Tide.

Thank you for sharing your concerns regarding the scent in the latest bottle of Tide Free & Gentle Liquid. We understand how important it is for our Free & Gentle products to meet your expectations, especially when it comes to fragrance sensitivity. Please know that Tide Free & Gentle is formulated without dyes and perfumes; Although fragrance or perfume is not added to the product, they will have a scent due to their natural smell. Since there's no masking fragrance added to cover this smell, you may notice it before using the product, but it should not transfer to your fabrics after use. Sometimes under unique circumstances, such as prolonged contact with strongly scented products, the product can pick up fragrance from other nearby products. We take product quality very seriously and strive to ensure every item reaches you in perfect condition. Your feedback is valuable to us, and we would like the opportunity to look into this matter further. Please contact our service team at 1-800-879-8433 so we can assist you directly. Thank you for your understanding and for giving us the chance to address your concerns.